Customer Success Coordinator

J

Joy 101

Customer Success Coordinator

Remote,
Full Time
Paid
  • Responsibilities

    About the Company

    Joy 101 is a fast-growing wellness company founded by Hoda Kotb, built around the belief that joy should be an intentional part of everyday life. Through our mobile app, live events, and expert-led courses, we bring together science-backed practices and inspiring voices to help people live with more clarity, calm, and connection. We're building a supportive community at scale and expanding quickly with new content, experiences, and events – including retreats and an annual JoyFest. Our mission is simple: to make wellness joyful, accessible, and personal.

    At Joy 101, we believe joy is for everyone. We are committed to building an inclusive team where diverse backgrounds and perspectives are celebrated, and where everyone has permission to show up as their whole, authentic selves.

    About the Role

    We're looking for a friendly, empathetic, and detail-oriented Customer Success Coordinator to support our members, and to proactively bring joyful experiences to our community in every interaction. This is an entry-level role designed for someone early in their career who enjoys helping others, communicates clearly, and is excited to learn. You'll be one of the first points of contact for our members, answering questions, solving problems, and making sure every interaction leaves them feeling supported and happy.

    This is an impactful role at a small but growing company, and you'll have the opportunity to help shape the experience for our community.

    Although this is a remote position, it is US-based, East Coast timezone preferred.

    What You'll Do

    • Hands-On Support: Respond to customer inquiries and support tickets with empathy, accuracy, and timeliness. Help members navigate the app, reset accounts, or troubleshoot simple technical issues. Assist the social team in moderating our social media accounts. Be proactive in creating ideas that contribute to the success of our customer base, whether that be in using the app, attending events, or any other interaction they have with our brand.
    • Brand Voice: Communicate with users in a friendly, helpful, and joyful tone that reflects our brand.
    • User Advocacy: Be the voice of the customer—track feedback trends and collaborate with Product, Content, and Marketing to improve the user experience.
    • Escalations: Handle high-touch or complex issues with care and clarity, resolving them thoughtfully and thoroughly.
    • Knowledge Base: Assist in updating macros, FAQs and help center articles so members can easily find answers.
    • Learning: Grow your skills in customer success and learn how a startup operates from the ground up.

    What You Bring

    • Previous experience in customer service, retail, hospitality, or internships (customer-facing roles welcome).
    • Strong written and verbal communication skills.
    • Empathetic, patient, and solutions-focused.
    • Comfortable learning new tools and software.
    • Organized, reliable, and eager to learn in a fast-paced environment.
    • Interest in wellness and digital apps is a plus, but not required.

    What You'll Get

    • A true entry-level role with plenty of learning and mentorship.
    • A supportive team excited to help you grow your career in customer success.
    • The chance to work on a mission-driven product backed by a celebrity founder with a global platform.
    • A collaborative team culture focused on purpose, performance, and user well-being.
    • Flexible, remote -friendly work environment.
    • Competitive salary.
    • Free subscription to the Joy 101 app.
    • Opportunities to grow into more advanced roles as the company scales.

    Joy 101 is an Equal Opportunity Employer and welcomes applicants from all backgrounds.