Customer Success Engineer – Krane
Location: SF / Texas preferred (flexible)
Type: Full-time
Reports to: VP of Ops
Krane is redefining construction supply chain management with modern, end-to-end workflows tailored for general contractors, subcontractors, and suppliers. We’ve shipped our MVP, onboarded top-tier customers, and are growing fast. Now, we’re hiring a driven Customer Success Engineer to lead onboarding, technical support, and revenue expansion—helping customers succeed at every stage of their Krane journey.
As a Customer Success Engineer, you’ll be the primary partner for our customers—from onboarding and enablement to support, renewal, and expansion. This is a customer-facing, technical, and quota-carrying role, ideal for someone who thrives at the intersection of product, customer education, and revenue growth.
Customer Onboarding amp; Enablement
Own and lead the onboarding process for general contractors, subs, and suppliers
Deliver tailored product training and walkthroughs based on customer needs
Develop scalable onboarding playbooks and workflows
Support amp; Success
Provide high-quality technical support, issue triage, and proactive guidance
Act as the voice of the customer within Krane—surfacing feedback, bugs, and feature requests
Partner closely with Product and Engineering to improve the overall customer experience
Growth amp; Retention
Manage renewals and lead upsell conversations (includes retention + expansion quota)
Identify expansion opportunities through usage insights and customer engagement
Contribute to and maintain our knowledge base, documentation, and training resources
Experience amp; Skills
2–4 years in Customer Success, Solutions Engineering, or Technical Support
Experience supporting or implementing API-based SaaS platforms
Strong communicator—able to explain complex topics clearly to non-technical users
Bonus: Familiarity with construction tech or supply chain SaaS
Mindset amp; Fit
Customer-obsessed with a problem-solving mindset
Thrives in startup environments—adaptable, self-directed, and execution-oriented
Comfortable juggling customer success, support, and commercial goals
Base Salary: $70,000–$90,000
OTE: Includes bonus/commission tied to retention and upsell performance
Equity: Yes
Benefits:
401(k)
Health, dental, and vision insurance
Flexible PTO and hybrid work flexibility
Opportunity to grow into leadership or strategic customer-facing roles as we scale