Customer Success Engineer – Krane
Location: SF / Texas preferred (flexible)
Type: Full-time
Reports to: VP of Ops

About Krane

Krane is redefining construction supply chain management with modern, end-to-end workflows tailored for general contractors, subcontractors, and suppliers. We’ve shipped our MVP, onboarded top-tier customers, and are growing fast. Now, we’re hiring a driven Customer Success Engineer to lead onboarding, technical support, and revenue expansion—helping customers succeed at every stage of their Krane journey.

Role Overview

As a Customer Success Engineer, you’ll be the primary partner for our customers—from onboarding and enablement to support, renewal, and expansion. This is a customer-facing, technical, and quota-carrying role, ideal for someone who thrives at the intersection of product, customer education, and revenue growth.

Responsibilities

Customer Onboarding amp; Enablement

• Own and lead the onboarding process for general contractors, subs, and suppliers

• Deliver tailored product training and walkthroughs based on customer needs

• Develop scalable onboarding playbooks and workflows

Support amp; Success

• Provide high-quality technical support, issue triage, and proactive guidance

• Act as the voice of the customer within Krane—surfacing feedback, bugs, and feature requests

• Partner closely with Product and Engineering to improve the overall customer experience

Growth amp; Retention

• Manage renewals and lead upsell conversations (includes retention + expansion quota)

• Identify expansion opportunities through usage insights and customer engagement

• Contribute to and maintain our knowledge base, documentation, and training resources

What We’re Looking For

Experience amp; Skills

• 2–4 years in Customer Success, Solutions Engineering, or Technical Support

• Experience supporting or implementing API-based SaaS platforms

• Strong communicator—able to explain complex topics clearly to non-technical users

• Bonus: Familiarity with construction tech or supply chain SaaS

Mindset amp; Fit

• Customer-obsessed with a problem-solving mindset

• Thrives in startup environments—adaptable, self-directed, and execution-oriented

• Comfortable juggling customer success, support, and commercial goals

Compensation amp; Benefits

Base Salary: $70,000–$90,000
OTE: Includes bonus/commission tied to retention and upsell performance
Equity: Yes
Benefits:

• 401(k)

• Health, dental, and vision insurance

• Flexible PTO and hybrid work flexibility

• Opportunity to grow into leadership or strategic customer-facing roles as we scale