Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We’re looking for a dynamic Document Cloud Customer Success Manager to join our Digital Media team! In this role, you’ll partner directly with customers to accelerate adoption and unlock the full value of Adobe’s Document Cloud solutions. You’ll build trusted, advisor-level relationships with key collaborators, champion standard methodologies, and deliver impactful presentations and point-of-view insights that inspire confidence and excitement among power users.
Our adoption and retention strategy is at the heart of this role - combining high-priority, 1:1 engagements with digital-first scale initiatives to ensure every customer achieves success. You’ll balance personalized guidance for strategic accounts with programmatic approaches that drive efficiency and impact across our broader customer base.
What You'll Do
Build lasting partnerships with customers by understanding their goals and ensuring they experience exceptional value from Adobe’s products and services
Guide successful adoption of Document Cloud solutions, helping customers achieve outcomes that matter most to them
Position complementary offerings across the Document Cloud portfolio - Acrobat Studio, Sign, Adobe Express, and, in collaboration with Creative Cloud teams, any relevant CC solutions - always with a focus on delivering meaningful benefits to customers
Collaborate strategically with Account Managers to uncover and drive growth opportunities within customer accounts
Become the go-to expert with deep product knowledge and standard processes across the Document Cloud suite
Deliver compelling narratives through presentations with documents that resonate with customer participants and executives
Partner cross-functionally with Account Managers, Solutions Consultants, Solution Developers, Product Marketing, and Support to ensure smooth launches, strong adoption, and measurable customer success
Own the customer journey - adoption, expansion, and retention - across the DC platform
Turn insights into impact by gathering feedback, spotting trends, and sharing actionable recommendations with product teams to drive innovation
Proactively mitigate risk by identifying deployment or activation challenges and partnering with Account Managers to implement effective recovery plans
Drive scale with precision - manage low-touch accounts through scalable programs and digital engagement motions that deliver impact efficiently
What You Need to Succeed
5+ years of proven experience in sales or customer success - ideally within the technology space and with hands-on exposure to Adobe Document Cloud products
Track record of turning challenges into wins, consistently navigating complex customer issues to successful resolution
Demonstrated success in hitting goals, whether it’s sales quotas or customer success metrics- you know how to deliver results
Trusted advisor attitude, with experience driving business value and uncovering expansion opportunities
Self-starter with a collaborative spirit - you’re proactive, accountable, and passionate about exceeding client expectations
Bachelor’s degree or equivalent experience that showcases your ability to learn, adapt, and thrive in a fast-paced environment
Professional Attributes
Resourceful: Skilled at prioritizing, multitasking, and thriving in fast-paced, ambiguous environments
Communicative: Outstanding storyteller with strong presentation and interpersonal skills that build trust and clarity
Influential: Proven ability to manage relationships, navigate complex organizations, and champion collaborative partnerships that get results
Engaging: Highly effective at leading executive-level conversations and facilitating impactful meetings with C-Suite collaborators
Flexible: Willing and able to travel approximately 50% to connect with customers and deliver success in person
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $100,200 -- $183,975 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In New York, the pay range for this position is $127,100 - $183,975
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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