Job Description

Remote with preference to candidates must be located in either Boston, Tampa, Irvine, Connecticut or Dallas, for onsite meetings as needed.

We’re looking for an Enterprise Customer Success Manager to join our fast‑paced, fully remote team. This role is central to delivering an exceptional customer experience and driving measurable impact across our enterprise accounts.

• Serve as a strategic partner for a portfolio of 5–15 enterprise clients
• Build executive‑aligned success plans focused on adoption, engagement, and ROI
• Lead Business Reviews to highlight value and identify growth opportunities
• Partner with Sales, Product, and Implementation teams to support multi‑site onboarding and ongoing utilization of our smart package locker solutions
• Identify risks and develop proactive mitigation strategies to protect and grow account value

Qualifications

• 5+ years in Customer Success within SaaS, hardware, or other technology environments
• Experience collaborating with senior leaders at high‑value accounts
• Strong communication, relationship‑building, and negotiation skills
• Ability to analyze data, translate insights, and articulate value and ROI
• Comfort working in a fast‑growing, evolving environment

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Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.