Job Description

The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will report into the Area Director.

Job Duties

• Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
• Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNow’s suite of products
• Develop customer relationships that promote retention and alignment of client goals
• Drive adoption of our core products including Platform, Plus, Answers, Technology, Premium Marketing and ClubBuy
• Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
• Working with Golf Course Partners to support and help develop plans to operate their daily business
• Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
• Review performance of distributions channels, recommend pricing and yield strategies to drive more rounds of golf and increase revenue

Qualifications

Basic Requirements:

• 2+ years of relevant work experience
• Ability to handle multiple projects simultaneously
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.

Desired Qualifications:

• Bachelors degree in Advertising, Marketing, Business or related field
• Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast-paced, deadline-driven environment
• Demonstrated experience adapting, learning new skill sets, and gaining an understanding of operational challenges
• Strong analytical and problem-solving skills.
• Exceptional time management, with prompt client response times
• Self-motivated and curious
• Strong team player
• E-Marketing experience preferred
• Client Management experience preferred
• Sales development and/or strategy experience is a plus
• Online distribution experience is a plus

Additional Job Requirements:

• Willingness to travel and work overtime, and on weekends with short notice.
• Must be willing to work in Orlando, FL
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.