Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Lifesight
Customer Success Manager - JD
Working Environment
Remote EU
Company Overview:
Lifesight is a fast-growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK.
Our mission is to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth.
Position Overview
We are seeking a proactive and results-driven Customer Success Manager to join our team. In this role, you will be responsible for driving revenue growth within our existing customer base by identifying upsell and cross-sell opportunities. You will work closely with clients to understand their needs, ensuring they receive maximum value from our SaaS products. Your ability to build strong relationships and develop strategic account plans will be critical in achieving success.
What You’ll Do
Lead onboarding of new clients: set up the product, provide training, establish “time-to-value” milestones.
Build and maintain trusted relationships with key stakeholders in client organizations, acting as their primary post-sale contact.
Monitor product adoption, usage metrics, customer health (e.g., engagement, satisfaction, risk of churn) and proactively intervene when usage drops or issues emerge.
Conduct regular reviews with brands/agencies (e.g., Quarterly Business Reviews) to demonstrate value, review goals, align next steps, and gather feedback.
Serve as the voice of the customer internally: gather feedback, surface feature-requests, escalate major issues to Product, Support, or Engineering teams.
Drive retention, renewals and account growth: identify upsell/cross-sell opportunities based on usage and value realization, and work with Sales Teams to expand the account.
Collaborate cross-functionally (Sales, Product, Marketing) to ensure seamless customer experience, remove road-blocks, and align customer success strategy
Coordinate to build and share success stories, testimonials or case studies with marketing to showcase customer value and advocacy
Educate clients on how to use the tool so they become self-sufficient power users.
You are perfect for the role if you have..
5+ Experience in customer success, account management or related roles in a SaaS / tech environment.
Strong communication and relationship-building skills; ability to engage with both technical and business stakeholders.
Analytical mindset: comfortable with data, usage metrics, health scoring and deriving insights to drive action.
Ability to manage multiple accounts/clients, prioritize proactively, spot risks and opportunities.
Familiarity with CRM/CS tools (e.g., Salesforce, Gainsight, HubSpot) and comfortable working cross-functionally.
Understanding of measurement/marketing analytics, attribution, digital marketing or related fields - especially for a measurement-SaaS tool.
A Bachelor's degree in a business, marketing, technology or scientific discipline preferred
Advanced Excel Skills - highly numerate with a good eye for numbers and detail
Cultural awareness and an appreciation of diversity
Problem-solving skills & the ability to identify inefficiencies & implement solutions
What is in it for you?
As a team, we are concerned with not only the growth of the company but each other’s personal growth and well-being too.
Along with our desire to utilize smart technology
and innovative engineering strategies to make people’s lives easier, our team also bonds over our shared love for all kinds of tea, and movies & fun-filled Friday events with a prioritizing healthy work-life balance.
Working for one of the fastest growing and successful MarTech companies in times 2. Enjoy working in small teams and a non-bureaucratic environment
Enjoy an environment that provides high levels of empowerment and space to achieve objectives and grow with the organization.
Work in a highly profitable and growing organization, with opportunities to accelerate and shape your career
Great benefits - apart from competitive compensation & benefits
Above all - a “fun” working environment !!
This is a remote position.