Job Description

We invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, Syngenta's Commercial team is currently seeking a Customer Success Specialist in Murray, KY.

The Customer Support Specialist will deliver a differentiated customer experience with the highest level of empathy, patience, competence and speed. Customer interactions include but not limited to resolving technology issues, answering questions, onboarding, data configurations, brief training sessions, project work and other tasks related to a variety of software programs. This role will maintain professional communication with both internal and external stakeholders and deliver project specific tasks related to Syngenta Digital/Syngenta business needs. Team culture is one that encourages collaboration and team problem solving. Multiple team members may work interchangeably with the same customer to ensure rapid issue resolution.

Accountabilities:

• Deliver exceptional reactive and proactive service to stakeholders and customers of our digital solutions, aligning with overall Crop Protection (CP) and Seeds strategy targets.
• Foster regular strategic collaborations with Product, Training, Marketing, and Commercial teams to optimize go-to-market strategies.
• As primary and/or backup Subject Matter Expert (SME) of specific digital tools, provide tier 2 level support and mentorship to other team members.
• Ensure customer interactions are timely and well documented within ticketing software.
• Adhere to triage procedures to promptly escalate issues with Subject Matter Experts and/or Product Teams.
• Actively participate in daily Customer Care Meetings to stay informed on current events and issues, fostering continuous education and team alignment.
• Using needs-discovery tactics, train customers on how to best utilize software.

Qualifications

Required:

• A minimum of a Bachelor's degree preferably in Agriculture, Business, CIS or TSM, or a minimum of 3 years of related work experience.
• Up to 20% travel is required for this role.
• Must be eligible to work in the United States without sponsorship support from Syngenta.

Desired:

• Knowledge of agriculture industry best practices.
• Ability in general office software for data entry and manipulation.
• Effective oral and written communication abilities.
• Attentive interest in understanding the customers' requests and business needs.
• Ability to have a patient and cooperative demeanor to work effectively with varying client personalities and skill levels.

Additional Information

What We Offer:

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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