Benefits:
Gossip Free Environment
Internet Reimbursement
Company Provided Equipment
Medical Leave
Volunteer Days
401(k)
401(k) matching
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Tuition assistance
Location: Remote (must reside in NC, LA, SD, FL, TN, GA, or VA) Department: Customer Success Reports To: Manager of Customer Success
Company Overview
At Integrity Support, Inc. (CheckpointEHR.com), we are passionate about serving those who serve others. We support behavioral health providers through a cloud-based EHR, clearinghouse, and billing platform that helps agencies deliver care efficiently, compliantly, and at scale.
We measure success not just by revenue, but by the real impact our customers make every day. If you enjoy building meaningful relationships, solving complex problems, and helping customers succeed long-term, we’d love to hear from you.
Position Summary The Customer Success Specialist is responsible for ongoing customer success after onboarding.
This role partners with customers to ensure they are confidently using Checkpoint EHR, maintain healthy billing and claims workflows, and continuously improve how they operate on the platform. The Customer Success Specialist does not own initial onboarding; instead, they focus on adoption, optimization, satisfaction, and retention throughout the customer lifecycle.
Key Responsibilities
Customer Relationship & Adoption
Serve as the primary point of contact for assigned customers post-onboarding
Build trusted, long-term relationships with customers through proactive outreach
Guide customers in adopting features and workflows aligned with their goals
Identify usage gaps, risks, or inefficiencies and proactively address them
Reinforce best practices and help customers maximize value from Checkpoint EHR
Billing & Claims Support
Monitor customer claims processing and denial trends
Assist customers in understanding claim issues and resolution paths
Coordinate with internal billing, EDI, and support teams as needed
Help customers navigate payer requirements and system workflows
Training & Ongoing Support
Provide ongoing training (live, recorded, or written) after onboarding
Respond to customer inquiries via phone, email, and ticketing systems within defined SLAs
Escalate complex or systemic issues appropriately
Document customer interactions, outcomes, and risks clearly
Customer Health & Retention
Monitor customer satisfaction, sentiment, and engagement
Identify early warning signs of churn or disengagement
Share customer feedback and trends with leadership and internal teams
Support retention efforts through strong relationships and measurable outcomes
What Winning Looks Like
Customers feel supported, confident, and engaged
Customers steadily adopt relevant features over time
Claims workflows remain healthy with fewer avoidable issues
Risks are identified early and addressed proactively
Customer satisfaction and retention remain strong
Skills & Qualifications
High School diploma or equivalent (required)
1+ year of customer service or customer-facing experience (preferred)
Experience in healthcare, SaaS, EHRs, or billing workflows is a plus
Strong verbal and written communication skills
Ability to explain complex topics clearly and empathetically
Detail-oriented with strong problem-solving abilities
Comfortable working independently in a remote environment
Experience with Microsoft Office (Outlook, Word, Excel, Teams)
Ability to maintain HIPAA and PHI confidentiality
Experience using ticketing or CRM systems (Zendesk preferred)
Work Hours & Location
Full-time (40 hours/week)
Monday–Friday, 8:00 am–5:00 pm Eastern
Fully remote
This is a remote position.