Job Description

The Customer Support Assistant will play a key role in supporting client inquiries, coordinating services, and ensuring smooth communication across teams. This position requires strong organizational abilities, excellent communication skills, and a proactive mindset to enhance client satisfaction and operational efficiency.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and accuracy

• Coordinate client requests and collaborate with internal departments to ensure timely execution

• Maintain detailed records of client interactions and service updates

• Assist with scheduling, documentation, and general administrative tasks

• Identify opportunities to streamline processes and improve service delivery

• Uphold company service standards in every interaction

Qualifications

Qualifications

• Strong written and verbal communication skills

• Detail-oriented with excellent organizational abilities

• Ability to multitask and manage time effectively

• Problem-solving mindset with a proactive approach

• Ability to work both independently and within a team

• Proficiency in basic office software (email, spreadsheets, documentation tools)

Additional Information

Benefits

• Competitive salary ($47,000 – $52,000 annually)

• Growth and advancement opportunities

• Skill-development and training programs

• Supportive and professional work environment

• Full-time, on-site position