Job Description

Job Description

We are seeking a Customer Support Assistant to join our Cleveland-based team. The ideal candidate is a detail-oriented professional with excellent communication skills and a proactive attitude. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide consistent support that reflects our company values.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Track, document, and resolve client concerns with efficiency and professionalism

• Collaborate with team members and departments to resolve technical or service-related issues

• Maintain accurate records of interactions and solutions provided

• Identify recurring issues and suggest process improvements

• Assist with onboarding new clients and updating client information as needed

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• 1+ year of experience in a customer service or administrative support role

• Strong verbal and written communication skills

• Proficient in using customer support software and basic office applications

• Ability to multitask and remain calm under pressure

• Attention to detail and a high level of organization

Additional Information

Benefits

• Competitive salary based on experience

• Growth opportunities and internal training programs

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment with professional development initiatives