Job Description

We are seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Louisville, KY. In this role, you will serve as a key point of contact for clients, ensuring timely, accurate, and professional assistance. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a positive customer experience within a dynamic business environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner

• Provide accurate information regarding services, processes, and account-related questions

• Assist in resolving customer concerns and escalating complex issues when necessary

• Maintain organized records of customer interactions and support activities

• Collaborate with internal teams to ensure consistent and high-quality service delivery

• Support daily administrative tasks related to customer service operations

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Customer-focused mindset with a problem-solving approach

• Ability to work effectively both independently and as part of a team

• Proficiency with basic computer systems and willingness to learn new tools

• Professional attitude and attention to detail

Additional Information

• Competitive salary ranging from $46,000 to $50,000 per year

• Growth opportunities within a rapidly expanding company

• Supportive and collaborative work environment

• On-the-job training and skill development

• Stable, full-time position with long-term potential