Job Description

Job Description

We are seeking a Customer Support Assistant to join our growing team in Miami, FL. The ideal candidate will provide exceptional customer service and administrative support to ensure smooth and effective operations. This role requires strong communication skills, attention to detail, and a problem-solving mindset.

Responsibilities

• Handle incoming calls and respond to customer inquiries promptly and professionally

• Resolve client issues and provide accurate information regarding products or services

• Maintain detailed and organized records of customer interactions

• Collaborate with internal departments to follow up on customer requests

• Assist with general administrative duties and support daily office operations

• Monitor and respond to emails in a timely manner

• Process orders, forms, applications, and requests

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• Previous experience in customer service or administrative support is a plus

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Ability to remain calm and professional in a fast-paced environment

• Detail-oriented with a proactive attitude

Additional Information

Benefits

• Competitive salary based on experience ($58,000 – $63,000 annually)

• Growth opportunities within a supportive and professional team environment

• On-the-job skill development and training

• Health and wellness program access

• Paid time off and company-recognized holidays

• Performance-based incentives