Job Description

Job Description

Swift 7 Consultants is seeking a motivated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for supporting customer service operations, handling inquiries, resolving issues, and maintaining strong client relationships. The ideal candidate is professional, organized, and committed to delivering outstanding customer experiences.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Provide accurate information regarding services, pricing, and company policies

• Document customer interactions and track service issues

• Assist in resolving complaints and escalating complex issues to the appropriate departments

• Maintain up-to-date knowledge of products and services

• Support other administrative and operational functions as needed

Qualifications

Qualifications

• High school diploma or equivalent; associate degree or higher preferred

• Previous experience in customer service or administrative support

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to work independently and within a team in a fast-paced environment

Additional Information

Benefits

• Competitive salary ranging from $45,000 to $50,000 annually

• Opportunities for professional growth and career advancement

• Comprehensive training and ongoing support

• Dynamic and collaborative work environment

• Paid time off and holidays

• Full-time, on-site position with regular business hours