Job Description

Job Description

We are seeking a reliable and motivated Customer Support Assistant to join our team in Akron, OH. In this role, you will be the first point of contact for customers, helping resolve inquiries and providing support that reflects our commitment to quality service. The ideal candidate will be organized, solution-focused, and ready to grow within a collaborative work environment.

Responsibilities

• Handle incoming calls and respond to customer inquiries in a professional and timely manner

• Resolve product or service issues by clarifying complaints and providing appropriate solutions

• Maintain accurate records of customer interactions and transactions

• Support other departments by relaying feedback or requests from customers

• Follow communication procedures, guidelines, and policies

• Provide general administrative assistance to the customer service team as needed

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in a customer service or administrative role is a plus

• Excellent communication and interpersonal skills

• Strong problem-solving ability and attention to detail

• Ability to multitask and work efficiently under pressure

• Proficient with basic computer systems and data entry

Additional Information

Benefits

• Competitive salary based on experience ($32,000 - $40,000)

• Opportunities for growth and internal advancement

• Ongoing training and skill development

• Supportive team environment

• Full-time schedule with consistent hours