Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team in Miami. This role is essential to ensuring our clients receive timely, clear, and effective assistance with our services and software. You will be the first point of contact for inquiries and support, helping resolve issues while maintaining high levels of customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via email, phone, and ticketing systems

• Provide accurate information about our products and services

• Resolve product or service problems by clarifying issues and offering solutions

• Maintain detailed records of customer interactions and resolutions

• Collaborate with internal teams to improve customer experience and service delivery

• Follow communication procedures, guidelines, and policies

• Identify and report recurring technical issues and customer feedback

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Previous experience in customer service, help desk, or technical support

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Proficient in Microsoft Office and customer support software (e.g., Zendesk, Freshdesk)

• Ability to remain professional and calm under pressure

• Fluent in English (Spanish is a plus)

Additional Information

Benefits

• Competitive salary ($55,000 - $60,000 annually)

• Career development and growth opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and professional development

• Inclusive and collaborative work environment