Job Description

Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Grand Rapids. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across all communication channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service problems by clarifying the customer’s complaint and determining the best solution

• Document all interactions accurately in the customer support database

• Collaborate with internal teams to escalate complex issues when necessary

• Maintain a high level of professionalism and empathy in all customer interactions

• Assist in creating help documentation and process improvements

Additional Information

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Dynamic and collaborative work environment

• Access to training and professional development programs