Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our team in Orlando, FL. In this role, you will be responsible for handling inquiries, resolving customer concerns, and ensuring a high level of client satisfaction. You will act as a key liaison between the company and its customers, delivering accurate information and support in a timely and professional manner.

Responsibilities

• Respond promptly to customer inquiries via phone and email

• Identify and assess customer needs to provide appropriate solutions

• Maintain detailed and accurate records of interactions

• Collaborate with internal departments to resolve issues

• Provide product or service information and resolve product/service problems

• Follow up with customers to ensure resolution and satisfaction

• Stay updated on product knowledge and company procedures

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a customer service or administrative role

• Strong verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Patience and a customer-focused attitude

• Excellent problem-solving and interpersonal skills

Additional Information

Benefits

• Competitive salary: $48,000 - $51,000 annually

• Opportunities for career advancement and internal growth

• Paid time off and holidays

• Comprehensive training and onboarding

• Supportive and collaborative work environment

• Health, dental, and vision insurance packages