Job Description

Job Description

We are seeking a Customer Support Assistant to join our growing team in Akron, OH. The ideal candidate will play a key role in ensuring that our clients receive the highest level of support and service. This position is perfect for individuals who are organized, detail-oriented, and enjoy communicating effectively to solve problems and maintain client satisfaction.

Responsibilities

• Provide prompt and professional responses to client inquiries via phone and email.

• Assist customers with order details, account updates, and general support.

• Maintain accurate records of client interactions in the company’s internal system.

• Collaborate with other departments to ensure smooth client communication and service delivery.

• Identify and report recurring client concerns or areas for improvement.

• Support the team in administrative and operational tasks as needed.

Qualifications

Qualifications

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite and general computer literacy.

• Ability to maintain a professional and positive attitude in all interactions.

• Strong problem-solving and critical-thinking skills.

Additional Information

Benefits

• Competitive salary: $57,000 – $62,000 per year.

• Opportunities for professional growth and skill development.

• Supportive, collaborative, and inclusive work environment.

• Comprehensive training and mentoring to foster career advancement.