Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our growing team in Boston, MA. The successful candidate will be the first point of contact for our customers, responsible for handling inquiries, providing accurate information, and ensuring a high standard of support throughout every interaction. This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner

• Resolve customer complaints and issues efficiently and with a focus on long-term satisfaction

• Provide product and service information to clients and assist in resolving any emerging problems

• Maintain accurate records of customer interactions, transactions, comments, and complaints

• Collaborate with other departments to ensure smooth customer service operations

• Follow communication procedures, guidelines, and policies

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Minimum of 1 year of experience in a customer service or administrative support role

• Strong verbal and written communication skills

• Excellent problem-solving skills and attention to detail

• Proficient in Microsoft Office and basic CRM software

• Ability to multitask and prioritize tasks effectively

Additional Information

Benefits

• Competitive salary ($60,000 – $65,000 per year)

• Opportunities for professional growth and internal promotion

• Skill development and training programs

• Supportive and inclusive team environment

• Full-time, consistent schedule with work-life balance focus