Job Duties:

• Assisting end users with system issues via phone and email.
• Testing system functionality to determine root cause of user reported issues.
• Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
• Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
• Responsible for user-facing communications and reviewing training materials for accuracy.

Job Qualifications:

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered.

Required Skills:

• Strong customer service skills with prior experience working on a help desk
• Experience in healthcare, Medicaid, and Long-Term Care preferred.
• Proficient with Microsoft Office Suite.
• Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.