About Avtal
Avtal helps collection agencies connect with consumers in a more modern and friendly way - through white-labeled digital outreach that drives higher recovery rates and better experiences.
We've raised $9M (most recently led by S3 Ventures) and were recognized as their fastest-growing portfolio company. Our platform is quickly becoming the industry standard for digital debt collection. We're scaling our team and looking for people who want to help modernize a critical part of the financial system.
Mission
Help Avtal's clients operate smoothly by owning the technical and data-driven parts of onboarding and client success. You'll work directly with clients to keep data flowing, resolve issues quickly, and ensure they have clear, reliable visibility into performance.
Key Outcomes
Act as a client-facing technical partner — resolve client issues that require data analysis or technical investigation; ensure >90% within SLA.
Own client data exchange — align on file formats, validate incoming files, and prevent data from blocking onboarding or live operations.
Build and maintain recurring performance reports; deliver accurate insights on portfolio and channel performance.
Identify recurring data or reporting gaps and help Product and Implementation improve visibility and efficiency.
Streamline operations by translating recurring issues into process or tooling improvements that reduce manual work and improve coordination across teams.
Competencies
Fluent in SQL (joins, filters, aggregates) to query datasets, reconcile reports, and investigate anomalies.
Skilled in working with structured data (CSV files, SFTP transfers, or similar integrations).
Analytical and detail-oriented; able to quickly interpret data and identify issues.
Excellent written communication across technical and non-technical audiences, including client stakeholders.
Highly organized and capable of managing multiple client threads simultaneously.
Thrives in a high-growth environment — builds structure, improves processes, and adapts as the company scales.
2+ years in a client operations, technical support, or SaaS environment (fintech or data-heavy a plus).