Use Your Experience to Truly Make a Difference!
Join the Master•Care Team as a Customer Support Intake Coordinator
Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few of the services we provide.
Master•Care is currently seeking an Intake Coordinator to support our Care Navigation and Quality Teams. While this role is remote, preference will be given to candidates located in the Sacramento area due to periodic in-person meetings and collaboration.
A Master•Care CSIC serves as an initial point of contact and provides virtual support to assigned patients and Field Care Navigators. The RCN is consistently available by phone and electronic communication to support patients, families, providers, and internal teams.
This role requires a welcoming, calm, and empathetic approach, strong communication skills, and the ability to manage expectations while supporting patient-centered goals outlined in the Master•Care Plan. The CSIC works closely with the Quality Team Manager and Care Navigation team to ensure productive outcomes and compliance.
This position is primarily remote, with occasional travel required for company meetings.
• Main Phone Line Management:
o Answering calls
o Transferring calls and taking messages
o Answering Voicemail
• Customer Support
• Conduct initial referral/patient intake and gather necessary information for processing
• Enter patient data into our systems accurately and timely.
• Provide patients and their families with information about available services
• Verify patient benefits and coverage.
• Maintain confidentiality and comply with all HIPAA regulations regarding patient
information.
• Assist with improving intake processes to enhance patient satisfaction and operational
efficiency.
• Reporting: call volume and intake count
• In coordination with the corporate team, assist and/or spearhead special projects
• Attention to detail and quality assurance
• Hands-on experience with customer service and support, in healthcare or social services
• Excellent technical/computer skills
• Knowledge of modern office practices, procedures, and equipment.
• Excellent organizational skills
• Maintaining a professional, safe and clean work environment
• Maintaining a positive and respectful work environment
• Strong written and verbal communication skills
• Professional demeanor
• Punctual, organized, and efficient
• Able to work scheduled hours both remotely and in the office
• The ability to perform the physical demands of this position, including:
o Sit and/or stand for long periods
o Navigate stairs, bend, and reach
o Lift, push, or pull a minimum of 10 lbs.
• Some Travel for Company Meetings may be required
Benefits: ****
Competitive pay
Medical, Dental, Vision, Life Insurance
401(k)
Paid Time Off (PTO)