Job Description

Job Description

We are seeking a motivated and organized Customer Support Manager to oversee our support operations and ensure a high level of customer satisfaction. This role requires a proactive leader who can optimize workflows, train and guide team members, and maintain the quality of our service standards.

Responsibilities

• Supervise and support the daily operations of the customer support team.

• Monitor performance metrics and develop strategies to improve response and resolution times.

• Handle escalated customer inquiries and ensure timely and effective resolutions.

• Implement processes to enhance efficiency and service quality.

• Collaborate with other departments to ensure a consistent and positive customer experience.

• Provide ongoing coaching, feedback, and development opportunities for team members.

Qualifications

Qualifications

• Strong communication and leadership skills.

• Ability to manage multiple priorities with attention to detail.

• Excellent problem-solving and decision-making abilities.

• Proven ability to foster teamwork and maintain a positive work environment.

• Proficiency in customer support systems and communication tools is a plus.

Additional Information

Benefits

• Competitive annual salary ($60,000 – $64,000).

• Professional growth and advancement opportunities.

• Supportive and collaborative team culture.

• Comprehensive training and skill development programs.

• Full-time position with consistent working hours.