Job Description

Job Description

We are currently seeking a Customer Support Manager to lead our customer service team and ensure the highest level of support for our clients. The ideal candidate will be a strong communicator, a natural leader, and have a deep understanding of customer service strategies. This role requires the ability to analyze support trends, implement process improvements, and maintain a positive customer experience.

Responsibilities

• Oversee and manage the daily operations of the customer support team

• Develop and implement customer service policies and procedures

• Monitor support performance metrics and implement improvements

• Train, coach, and mentor team members to enhance service quality

• Resolve complex customer issues and escalate when necessary

• Collaborate with other departments to align support initiatives

• Prepare reports on customer interactions, feedback, and trends

• Ensure compliance with service standards and company values

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 3+ years of experience in customer support or service management

• Proven leadership and team management skills

• Strong analytical and problem-solving abilities

• Excellent verbal and written communication skills

• Proficiency with CRM systems and support software

• Ability to work under pressure and meet deadlines

Additional Information

Benefits

• Competitive annual salary: $63,000 – $68,000

• Opportunities for professional growth and internal promotion

• Comprehensive training and leadership development programs

• Health, dental, and vision insurance packages

• Paid time off and holidays

• Supportive and collaborative work environment

• Retirement savings plan options