Job Description

Job Description

We are seeking a highly motivated Customer Support Manager to lead and inspire our customer service team. The ideal candidate will be responsible for managing day-to-day support operations, ensuring excellent service delivery, and fostering a culture of continuous improvement. This role requires strong leadership, problem-solving skills, and a passion for enhancing the customer experience.

Responsibilities

• Lead, train, and supervise the customer support team to achieve performance goals.

• Develop and implement customer service policies and procedures.

• Monitor customer interactions and ensure service quality standards are consistently met.

• Handle escalated customer inquiries and resolve complex issues.

• Collaborate with other departments to improve customer experience and feedback processes.

• Prepare performance reports and recommend strategies for improvement.

• Stay updated on industry best practices to enhance support operations.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.

• 3+ years of experience in customer service management or a supervisory role.

• Strong leadership and team management skills.

• Excellent communication, problem-solving, and conflict-resolution abilities.

• Ability to analyze data and use insights to improve customer service performance.

• Proficiency with customer support software and CRM tools.

Additional Information

Benefits

• Competitive salary within the range of $57,000 – $65,000 per year.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and flexible scheduling options.

• Opportunities for professional growth and career advancement.

• Supportive and collaborative work environment.

• Ongoing training and skill development programs.