Job Description

We are seeking a motivated Customer Support Manager to oversee our support team and ensure exceptional service delivery across all student and client interactions. The ideal candidate will manage daily support operations, implement service improvements, and serve as a trusted representative of our academy’s values. This role requires strong leadership, outstanding communication abilities, and a passion for building positive customer relationships.

Responsibilities

• Lead and supervise the customer support team to ensure efficient and high-quality service.

• Oversee daily operations, including scheduling, workload distribution, and performance monitoring.

• Develop and implement support procedures and service standards aligned with the academy’s vision.

• Address escalated inquiries with professionalism and timely resolution.

• Monitor customer satisfaction trends and recommend opportunities for improvement.

• Collaborate with internal departments to streamline communication and service processes.

• Prepare reports and metrics to evaluate support performance and operational effectiveness.

Qualifications

• Strong leadership and communication skills.

• Ability to manage multiple priorities and solve problems effectively.

• Excellent organizational skills and attention to detail.

• Strong interpersonal abilities with a customer-focused mindset.

• Confidence in decision-making and handling complex situations.

• Bachelor’s degree or equivalent skills preferred (not required).

Additional Information

Benefits

• Competitive salary: $56,000–$61,000 per year.

• Opportunities for professional growth and advancement.

• Supportive, collaborative, and mission-driven work environment.

• Comprehensive skill-building and development programs.

• Stable full-time position with long-term career potential.