Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Paid time off

🎟️ Customer Support Representative – Ticketing Company

About Us: We’re a fast-growing ticketing company that specializes in delivering premium event access to sports, concerts, and entertainment experiences across the country. Our team is passionate about providing exceptional service to fans and partners—and we’re looking for someone who shares that energy.

Role Overview: As a Customer Support Representative, you’ll be the frontline voice of our company—assisting customers with ticket orders, resolving issues quickly, and ensuring a seamless experience from purchase to event day.

Responsibilities:

Respond to customer inquiries via email, phone, and live chat

Handle ticket order updates, exchanges, and delivery questions

Troubleshoot account and payment issues

Coordinate with operations team to resolve escalated cases

Maintain accurate customer records in CRM system

Deliver timely, clear, and friendly support—even under pressure

What We’re Looking For:

1–3 years of customer service or ticketing experience

Excellent written and verbal communication skills

Quick problem-solving ability and calm under pressure

Strong attention to detail and follow-through

Familiarity with major ticket platforms (Ticketmaster, AXS, SeatGeek, etc.) is a plus

Must be available for occasional weekend or evening support during high-demand events

Perks:

Competitive salary

Opportunity to work in a high-energy, team-driven environment

Access to event tickets and live experiences

Growth potential within a rapidly scaling company

This is a remote position.