Benefits:
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Answer all incoming calls promptly from our customers or employees
Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
Take payments and maintain customer records by updating account information
Able to handle collection calls and maintain financial accounts by processing customer adjustments when necessary for accounts 30 to 60 days past due.
Discuss billing with customers over the phone or in-person courteously and concisely.
Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
Input customers information accurately and fully into the Customer Service Database
Scan and electronically file paperwork.
Attend department and company meetings as required
Willing to learn, train and/or cross-train with or from others
Performs other related duties as assigned by management.
Qualifications
High school diploma or GED
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.