Are you a seasoned title and escrow professional who enjoys guiding clients and untangling complex transactions? FirstSource Title is seeking a Customer Support Representative to serve as the trusted first point of contact for consumers and lenders throughout the title insurance and settlement process. In this role, you’ll combine in-depth file knowledge with white-glove service, turning questions into clear action steps and delivering an exceptional client experience. As a Customer Support Representative, you’ll manage inbound calls and emails from consumers and lenders, providing thoughtful, accurate solutions with professionalism and care. This is not a traditional customer support role; it requires strong title and escrow expertise, including reviewing files, addressing detailed inquiries, and supporting transactions from open to close. The ideal candidate is proactive, detail-oriented, and driven to exceed service expectations while meeting both individual and team performance goals. Compensation: • Base Salary Range: $45,000 - $55,000 • 401(k): 5% company match • Benefits: Full package included • 15 days PTO Responsibilities: • Serve as the first point of contact for consumers and lenders, providing knowledgeable support on title insurance and settlement services. • Review, interpret, and understand title and escrow files. • Respond promptly to customer needs, actively listening and offering effective solutions. • De-escalate concerns with professionalism and negotiation skills. • Navigate multiple systems while accurately documenting details. • Manage multiple email inboxes and handle a high volume of calls and emails with efficiency. • Escalate complex issues to the appropriate manager or department as needed. • Maintain confidentiality and handle sensitive information with care. • Consistently deliver white-glove service that builds trust and creates raving fans. Qualifications: • Prior experience in title and escrow is required—deep knowledge of settlement services processes is essential. • Strong critical thinking and problem-solving skills. • Highly detail-oriented with excellent organizational abilities. • Customer-focused, courteous, and professional in every interaction. • Thrives in a fast-paced, high-volume environment while maintaining accuracy. • Strong verbal communication, active listening, and telephone etiquette. • Clear, professional written communication skills. • Self-motivated, dependable, and reliable. Compensation: $45,000 – $55,000 per year

• Serve as the first point of contact for consumers and lenders, providing knowledgeable support on title insurance and settlement services. • Review, interpret, and understand title and escrow files. • Respond promptly to customer needs, actively listening and offering effective solutions. • De-escalate concerns with professionalism and negotiation skills. • Navigate multiple systems while accurately documenting details. • Manage multiple email inboxes and handle a high volume of calls and emails with efficiency. • Escalate complex issues to the appropriate manager or department as needed. • Maintain confidentiality and handle sensitive information with care. • Consistently deliver white-glove service that builds trust and creates raving fans.