About Muvr

Muvr is an AI-powered logistics and commerce platform helping people move, deliver, and dispose of items seamlessly. From furniture deliveries to full moves and junk removal, we connect customers, providers, and partners in a trusted, transparent, and efficient marketplace.

Our Community Operations team is the frontline engine of trust. We make sure every booking, delivery, and move runs smoothly, while protecting fairness, safety, and compliance.

The Role:

As a Customer Support Representative , you'll be the first point of contact for customers, service providers, and partners. You'll handle inquiries across multiple channels (chat, phone, email), ensuring fast, empathetic, and policy-aligned resolutions. Your work helps customers feel confident booking with Muvr again, providers feel supported on the job, and partners view Muvr as a reliable logistics solution.

Key Responsibilities:

• Provide clear, empathetic, and professional support to customers with booking, payment, refund, and account inquiries.

• Support providers with job access, proof-of-delivery, and payout questions.

• Apply Muvr's policies and SOPs consistently (cancellations, refunds, damages, safety).

• Escalate safety, abuse, fraud, and complex compliance issues immediately to the right teams.

• Accurately document all cases in our CRM and ensure smooth handoffs.

• Meet or exceed SLA targets for response and resolution times.

• Contribute insights from customer interactions to improve processes and customer experience.

Qualifications:

• 1–2 years of experience in customer support, call center, or service-related roles.

• Excellent written and verbal communication skills.

• Strong problem-solving skills with attention to detail.

• We need multi-taskers that can simultaneously handle multiple interactions while maintaining accuracy, empathy, and professionalism.

• Proficient in English for voice support, with fast and clear speaking ability.

• Spanish fluency is a plus but not required.

• Ability to work in a fast-paced, high-volume environment.

• Tech-savvy, comfortable using CRM and ticketing tools.

• Empathy and patience when dealing with frustrated or stressed customers.

• Flexibility to work evenings, weekends, or holidays as needed.

Why You'll Love Working Here

• Be part of a mission-driven company reinventing logistics and last-mile delivery.

• Remote-first culture with a supportive, collaborative team.

• Competitive pay.

• Career growth opportunities in Community Ops, Training, QA, and Leadership.

• A values-driven culture where safety, fairness, and customer trust come first.