Benefits:

Competitive salary

Flexible schedule

Training & development

Customer Support Representative - ONSITE

Location: Broadway, New York

Employment Type: Contract

Hourly Rate: Competitive

Start Date: ASAP

Positions Available: Multiple

Position Summary

This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience. Candidates with strong communication and customer service skills are encouraged to apply.

Candidate Profile

Excellent communication skills with strong customer service orientation.

Ability to remain calm, patient, and professional when handling customer inquiries.

Strong listening skills with an empathetic and positive communication style.

Detail‑oriented with strong organizational and time‑management skills.

Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat in a professional and friendly manner

Assist customers by providing information and guidance related to operational services

Record inquiries and requests using a ticketing or support system

Follow predefined scripts and procedures to assist customers

Escalate complex issues to supervisors or specialized teams when required

Maintain clear and accurate notes of customer interactions

Ensure a positive and helpful customer experience

Equal Opportunity Employer

Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.