Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

The Role: The Customer Support Specialist (CSS) will assist customers in a personalized and friendly manner to ensure every experience is phenomenal. The CSS is available to assist customers with their product selection and availability, order entry, and product delivery

Duties/Responsibilities:

· Manage inbound phone calls, online inquires and customer walk-ins.

· Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.

· Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.

· Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.

· Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.

· Support Repair and Service Technicians in completing work orders and procuring necessary parts for product repair.

· Support Sales Engineers and Project Managers in quoting and ordering

· Ensure purchase orders are properly entered. Complete process for receiving materials, goods and services timely and accurately.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

· High school graduate

· Valid Driver’s License

· Prior experience with sizing pumps and reading engineered specifications and blueprints

· Ability to effectively communicate verbally and in writing

· Effective interpersonal skills with customers and employees

· Computer proficiency to include Microsoft Word, Excel, and Outlook, Adobe PDF Editor

· Solid math skills

· Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative

· Resourceful and well organized; efficient and detail oriented

· Ability to adapt to frequent change in a high-pressure environment

· Strong sense of responsibility and desire to complete tasks properly

· Ability to work independently or as part of a team