Job Description

Job Description

Blue Print Out is seeking a dedicated Customer Support Specialist to join our team in Blue Ash, OH. This role is vital in ensuring that our clients receive timely and professional assistance, maintaining high levels of customer satisfaction and trust. The ideal candidate will be a problem-solver, strong communicator, and passionate about providing exceptional service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.

• Resolve product or service problems by clarifying issues, determining the cause, and following up with solutions.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure smooth customer experiences.

• Identify trends in customer issues and suggest improvements to processes and services.

• Process orders, forms, applications, and requests efficiently.

Qualifications

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.

• Minimum 1 year of experience in customer support, service, or a related field.

• Excellent verbal and written communication skills.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office and customer management systems (CRM).

• Ability to stay calm and professional in high-pressure situations.

Additional Information

Benefits

• Competitive salary ($48,000 - $54,000/year).

• Opportunities for professional development and career growth.

• Comprehensive training and support.

• Dynamic and collaborative work environment.

• Health and wellness benefits package.

• Paid time off and holidays.