Job Description

GG Media is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled efficiently and professionally while maintaining a high standard of service excellence.

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information regarding products, services, and processes
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure seamless service delivery
• Support ongoing improvements in customer experience and satisfaction

Qualifications

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Professional demeanor with a customer-focused mindset
• Basic proficiency with computer systems and office tools
• Strong organizational and time management skills

Additional Information

• Competitive salary
• Opportunities for professional growth and career advancement
• Skill development within a supportive team environment
• Stable, full-time position with consistent schedule
• Collaborative and professional workplace culture