Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring a seamless and positive experience through effective communication, problem-solving, and service coordination. This position is ideal for individuals who are motivated, organized, and eager to grow within a professional corporate environment.

Responsibilities

• Provide accurate, timely, and professional support to customers via phone, email, and internal systems

• Address customer inquiries, concerns, and requests with a solutions-oriented approach

• Maintain detailed and organized records of customer interactions

• Collaborate with internal departments to ensure efficient issue resolution

• Follow established processes to ensure consistency and service quality

• Contribute to continuous improvement of customer support procedures

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• High attention to detail and accuracy

• Professional demeanor with a customer-focused mindset

• Ability to adapt quickly in a fast-paced environment

• Comfortable working with digital tools and internal systems

Additional Information

• Competitive salary: $54,000 – $57,000 annually

• Opportunities for professional growth and career advancement

• Structured onboarding and ongoing training

• Supportive and collaborative work environment

• Stable, full-time position with long-term potential