Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our dynamic team. In this role, you will serve as the first point of contact for customer inquiries, providing support and resolving issues efficiently while ensuring a high level of client satisfaction. You will play a key role in maintaining our strong reputation for excellent service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or internal ticketing system

• Resolve customer complaints with patience and efficiency

• Document customer interactions and issues accurately

• Collaborate with internal departments to ensure smooth issue resolution

• Provide feedback to management on recurring issues or customer concerns

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive and productive team environment

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum 1–2 years of experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving and organizational skills

• Ability to multitask and work well under pressure

• Proficiency in Microsoft Office and CRM systems

• Bilingual (English/Spanish) is a plus

Additional Information

Benefits

• Competitive salary ($56,000 – $63,000 annually)

• Opportunities for professional growth and career advancement

• Supportive and collaborative team culture

• Paid time off and holidays

• Health, dental, and vision insurance

• On-the-job training and development programs