Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. In this role, you will be the primary point of contact for our clients, ensuring a positive and seamless experience through clear communication, efficient problem-solving, and consistent follow-up. This position is ideal for individuals who take pride in delivering high-quality support and thrive in a client-focused environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner

• Provide accurate information regarding products, services, and processes

• Resolve customer concerns efficiently while maintaining a high level of professionalism

• Document interactions and update customer records accurately

• Collaborate with internal teams to ensure customer needs are met

• Identify opportunities to improve customer experience and support workflows

Qualifications

• Strong written and verbal communication skills

• Professional demeanor with a customer-first mindset

• Excellent organizational and time-management abilities

• Ability to multitask and adapt in a fast-paced environment

• Basic computer proficiency and ability to learn internal systems quickly

• Problem-solving skills with attention to detail

Additional Information

• Competitive salary ($50,000 – $55,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Ongoing training and skill development

• Stable, full-time position with long-term potential