Job Description

As a Customer Support Specialist, you will serve as a key point of contact for our clients, ensuring a seamless and positive experience at every interaction. This role is ideal for individuals who are detail-oriented, solution-focused, and motivated to grow within a dynamic organization.

Responsibilities

• Provide timely, professional, and accurate support to customers via phone, email, and internal systems

• Resolve customer inquiries, concerns, and service requests with efficiency and care

• Maintain detailed and organized records of customer interactions

• Collaborate with internal teams to ensure client needs are met effectively

• Follow established procedures while contributing to service improvements

• Uphold company standards for communication, quality, and confidentiality

Qualifications

• Strong verbal and written communication skills

• Excellent problem-solving and critical-thinking abilities

• High level of professionalism and customer-focused mindset

• Ability to manage multiple tasks in a fast-paced environment

• Strong organizational skills and attention to detail

• Comfortable working independently and as part of a team

Additional Information

• Competitive salary: $51,000 – $55,000 annually

• Opportunities for professional growth and internal advancement

• Supportive and structured work environment

• Skill development and ongoing training

• Stable, full-time position with long-term potential