Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Jersey City, NJ. In this role, you will be the frontline of our customer experience, providing timely, empathetic, and solution-focused assistance. You will help customers navigate technical and service-related inquiries and ensure satisfaction at every touchpoint.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system in a professional and timely manner

• Troubleshoot technical issues and provide clear, step-by-step resolutions

• Document customer interactions and track issues for resolution follow-up

• Collaborate with internal teams to escalate and resolve complex problems

• Maintain a positive and patient tone, ensuring high levels of customer satisfaction

• Provide feedback to help improve service processes and customer experience

• Stay up to date on products, services, and system updates

Qualifications

Qualifications

• Proven experience in a customer support or customer service role (minimum 1-2 years preferred)

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Comfortable working with CRM or ticketing software

• Detail-oriented with strong problem-solving abilities

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

Additional Information

Benefits

• Competitive salary: $53,000 - $60,000 per year

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Clear growth path within the company

• Supportive and inclusive work environment