Customer Support Specialist

Superior Fence & Rail of Western CT

Customer Support Specialist

Brookfield, CT
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Health insurance

    Are you looking for stable, full-time employment with benefits? Are you looking for an opportunity to work within a growing company?

    Superior Fence & Rail of Western Connecticut is an industry leader seeking an experienced full time Customer Support Specialist. Full benefits, including health insurance are offered.

    **Please note that all offers of employment are contingent upon successfully passing drug testing and background check.

    Job Responsibilities:

    Provide a great customer service experience for all customers

    Providing administrative and customer service support to the outside sales team & management

    Making outbound calls to set appointments with prospective customers

    Receiving inbound calls from customers

    Determine if Homeowners Association (HOA) approval or permit is required

    Prepare and file permits with various municipalities

    Submit/Track HOA and Permit approvals

    Providing support to customers, handle inquiries, and performing data entry

    Assisting operations personnel as needed

    Benefits :

    Medical Insurance

    Paid time off

    Minimum Requirements:

    2-3 years of permitting experience preferred

    At least two (2) years of customer service experience

    Previous appointment scheduling experience

    Computer skills (Google’s G Suite is preferred)

    High School Diploma or Equivalent

    Pass background check (no felonies or sex offenses)

    Pass drug screening

    The Superior candidate will be:

    Skilled in verbal and written communication

    Highly attentive to detail and exceptional organizational skills

    A self-starter

    Proficient in typing and computer skills, especially Google’s G Suite applications

    Exceedingly positive in his/her work attitude

    Superior Fence & Rail is the largest fence contractor in the country, with over 150 branch locations in 48 states. Learn more at www.superiorfenceandrail.com

    “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”