Customer Support Specialist

Z

zTrip FTC

Customer Support Specialist

Fort Collins, CO
Full Time
Paid
  • Responsibilities

    Customer Support Specialist

    Help Customers. Support Drivers. Deliver Outstanding Service.

    Now Hiring: Customer Support Specialist zTrip | Fort Collins, CO

    zTrip, North America's largest taxi transportation provider, proudly operates thousands of vehicles across multiple markets, delivering safe, reliable, and convenient transportation solutions every day. We are seeking a professional, service-oriented Customer Support Specialist to join our Fort Collins team.

    As a Customer Support Specialist, you will play a vital role in supporting passengers, drivers, and internal teams by ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation leader.

    Schedule: Friday through Monday Hours: 10:00 AM - 8:00 PM (8-10 hour shifts)

    What You'll Do as a Customer Support Specialist:

    Customer Service & Support

    • Provide exceptional support to passengers and drivers by assisting with transportation-related questions and service requests.
    • Respond promptly and professionally to customer inquiries, concerns, and feedback.
    • Provide accurate information regarding trip details, scheduling, account inquiries, and service updates.
    • Communicate clearly and effectively to ensure a positive customer experience.
    • Guide customers through transportation services with confidence and professionalism.
    • Maintain a friendly, patient, and solutions-focused approach during every interaction.

    Driver & Operations Support

    • Assist drivers with trip information, service-related questions, and operational updates.
    • Collaborate with dispatch and operations teams to support seamless daily service.
    • Accurately document customer interactions, concerns, and resolutions.
    • Serve as a liaison between customers, drivers, and internal departments.
    • Support operational initiatives that enhance service quality and efficiency.
    • Ensure timely follow-up and resolution of customer and driver concerns.

    Problem Resolution & Service Excellence

    • Resolve customer concerns quickly and professionally while maintaining a high standard of service.
    • Work closely with internal teams to identify effective solutions and improve customer satisfaction.
    • Remain calm, flexible, and professional during high-volume periods and unexpected situations.
    • Escalate complex issues appropriately to ensure prompt resolution.
    • Share customer feedback and service trends to help improve overall operations.
    • Contribute to continuous improvement efforts that enhance both customer and driver experiences.

    Qualifications of a Customer Support Specialist:

    • Previous experience in customer service, call center operations, hospitality, transportation, retail, or a related field preferred.
    • Strong verbal and written communication skills.
    • Excellent problem-solving and multitasking abilities.
    • Strong organizational skills and attention to detail.
    • Ability to remain professional and efficient in a fast-paced environment.
    • Experience with CRM systems, customer service software, dispatch platforms, or transportation technology is a plus.
    • Valid driver's license required.
    • Positive attitude and team-oriented mindset.
    • Dependable, professional, and customer-focused approach.

    Benefits & Perks

    • Competitive Hourly Pay
    • Medical, Dental, Vision, and Life Insurance
    • Paid Time Off (PTO) and Paid Holidays
    • 401(k) with Company Match
    • Career Growth and Advancement Opportunities
    • Supportive and Collaborative Team Environment
    • Ongoing Training and Professional Development

    Why Join zTrip?

    • Join North America's largest taxi transportation network.
    • Play an important role in connecting communities through safe and dependable transportation.
    • Work alongside a team dedicated to delivering exceptional service.
    • Gain valuable experience in the transportation and mobility industry.
    • Make a direct impact on customer satisfaction and operational success.
    • Build a rewarding career with a growing and innovative company.

    Apply Today

    If you're passionate about helping people, providing exceptional service, and making a difference for customers and drivers alike, we encourage you to apply today. Join zTrip as a Customer Support Specialist and help us deliver the dependable transportation experience our communities rely on every day.