Are you enthusiastic about delivering exceptional service and working with the elderly? Come join the S&A Group team in Vestavia Hills, AL, US, where we highly value commitment and excellence. As a Customer Telesales Support Agent, you will have a crucial role in ensuring the clients receive top-tier service. Showcase your problem-solving abilities and assist customers with their benefit requests to create a positive experience in every interaction. We offer competitive earnings between $50,000 to $65,000 at S&A Group, providing a fulfilling career path for individuals dedicated to delivering exceptional customer service. What You'll Love about the Job: • Purpose-Driven Work: Help improve the lives of elderly clients every day by guiding them through important benefit decisions with care and compassion. • Stability & Growth: Join a well-established team with room to grow, develop new skills, and move up within the company. • Supportive Environment: Be part of a respectful and encouraging workplace where your ideas are valued and your contributions make a difference. • Comprehensive Training: Get the tools and knowledge you need to succeed through hands-on training and ongoing coaching. • Recognition & Reward: Hard work doesn’t go unnoticed—outstanding performance is recognized and rewarded regularly. Responsibilities: • Provide timely and professional responses to customer inquiries through phone, email, and mail channels. • Deliver accurate information regarding products, services, pricing, and more. • Aid customers in benefit placement, tracking, and resolution of any issues or complaints. • Update and maintain customer records in the database as required. • Follow up with clients to ensure satisfaction and reinforce positive relationships after service interactions. • Collaborate effectively with team members to ensure a smooth customer experience throughout the sales process. Qualifications: • You should have 1-2 years of proven experience in customer support or a related field. • Exceptional verbal and written communication skills are a must. • Demonstrated ability to handle customer inquiries and issues with empathy and professionalism is required. • Proficiency in utilizing customer support software and systems is essential. • Strong problem-solving skills combined with meticulous attention to detail are necessary for this role. Compensation: $50,000 - $65,000

• Provide timely and professional responses to customer inquiries through phone, email, and mail channels. • Deliver accurate information regarding products, services, pricing, and more. • Aid customers in benefit placement, tracking, and resolution of any issues or complaints. • Update and maintain customer records in the database as required. • Follow up with clients to ensure satisfaction and reinforce positive relationships after service interactions. • Collaborate effectively with team members to ensure a smooth customer experience throughout the sales process.