About Crown Information Management:

Crown Information Management assists Florida companies in securely managing their physical information. Our teams create tailored information management solutions for our customers’ data, regardless of format, location, or lifecycle stage. We are committed to providing exceptional service while maintaining the highest standards of accuracy, security, and efficiency.

About the Role:

The Customer Service & Sales Support Associate is a key member of our Customer Service and Sales Support team. This role requires a highly organized, self-motivated, and coachable individual who demonstrates a positive attitude, strong work ethic, and adaptability in a fast-paced, ever-changing professional environment. You will play a vital role in supporting both customer service and sales operations while contributing to a cohesive, high-performing department.

Job Title: Customer and Sales Support Associate

Pre-Employment Requirements:

This position requires pre-employment background checks and drug screening, as well as participation in random drug screenings as a condition of employment.

Job Description:

The Customer Service & Sales Support Associate is a key member of our Customer Service and Sales Support team. This position is responsible for handling a wide range of customer-facing and administrative tasks that help keep our operations running smoothly. You will play a vital role in ensuring exceptional service for our clients while supporting sales processes and departmental efficiency.

Key Responsibilities:

• Respond promptly to company-wide phone calls, emails, and customer service requests.

• Provide sales support, including order entry, schedule, and follow-ups.

• Collaborate closely with the department manager, other customer service associates, and sales teams to build a cohesive and high performing department.

• Assist with accounts receivable tasks such as invoice follow-up, payment collections, and resolving discrepancies.

• Support other office functions and projects as needed, contributing to positive and productive work environment.

• Maintain accurate records and documentation in company systems, ensuring compliance with procedures and policies.

**Qualification & Skills **

• Ability to lift up to 50lbs. and perform physical task as required.

• Able to sit and work in a computer for extended periods

• Strong interpersonal and communication skills; able to interact positively with customers and colleagues.

• Team-oriented with a proactive, can-do attitude.

• Demonstrates a natural sense of urgency and the ability to identify and resolve conflicts efficiently.

• Growth- oriented, open to learning new processes, systems, and skills.

Technology Skills:

• Proficient in Outlook and Microsoft Office products, including calendar management.

• Experienced with multi-line phone systems and standard office equipment.

• Ability to quickly learn new software programs, such as EZ Shred, to support business operations.

Benefits:

• Competitive salary and performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for professional development and advancement.

• Supportive team environment.

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Why Join Us:

At Crown Information Management, we value collaboration, growth, and customer satisfaction. This is an exciting opportunity to grow your career in a dynamic environment while making a tangible impact on our team and our clients.

Equal Opportunity Employer Statement:

Crown Information Management is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity or expression, disability, medical condition, U.S. military or veteran status, or other legally protected classifications.

Come Grow With Us:

Other employment opportunities are available across our company. We welcome candidates who are motivated, reliable, and ready to contribute to a team-focused environment.