Job Description

• Respond to incoming calls and emails in a professional and timely manner.
• Process service requests and communicate ETAs to customers through coordination with drivers and dispatchers.
• Accurately document customer interactions, pickup details, and follow-up requirements.
• Resolve basic service issues independently and escalate complex issues as needed.
• Assist in building base route plans using historical service data and routing tools.
• Maintain customer database and ensure all service data is current and accurate.
• Collaborate with dispatchers to adjust and refine daily route plans.
• Contribute to seasonal and volume-based routing efforts based on available driver resources.
• Work closely with dispatch, drivers, and regional operations to ensure seamless communication and issue resolution.
• Help track service performance metrics and contribute to reporting and analytics efforts.
• Support troubleshooting of missed pickups, delays, and other disruptions in real time.
• Handle all TOMRA commodity shipments, including setting appointments, tracking shipments, and closing out completed shipments in IFS.
• Follow TOMRA SAFE standards and uphold all health and safety guidelines.
• Participate in emergency response efforts, including after-hours communication when necessary.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required; further education in logistics, business, or communications a plus.
• Minimum 1 year of experience in customer service or a logistics-related role preferred.
• Proficiency in Microsoft Office Suite (especially Excel and Outlook); familiarity with routing or scheduling software is beneficial.
• Efficient with database software (roadshow, geotab, and compology)
• Effective verbal and written communication.
• Ability and willingness to work with other departments and the general public, furnishing and obtaining information.
• Keen attention to detail and meticulous follow up skills.
• Must be able to manage multiple tasks and projects at the same time.

Additional Information

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• 3+ weeks of PTO accrued in first year

Come be a part of the RESOURCE REVOLUTION!

#rotcor