Benefits:

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Vision insurance

Minuteman Press – Norfolk

Minuteman Press is seeking a friendly, dependable, and organized customer service professional to join our team. We’re looking for a serious candidate with a solid work history and a proven track record of reliability, professionalism, and follow-through.

You must enjoy talking with customers and have a friendly, outgoing personality. You’ll be a main point of contact for customers, helping them from their first inquiry through the completion of their order.

Primary Responsibilities

Answer incoming phone calls: Provide a welcoming, professional experience, answer questions, gather order details, and route calls when needed.

Manage customer emails: Read requests thoroughly, respond promptly, and follow through until questions and tasks are resolved.

Prepare quotes: Collect specifications, confirm pricing with suppliers or our team, and provide accurate quotes for printing, apparel, and promotional products.

Follow up on quotes: Contact customers, answer questions, and help move quoted projects into confirmed orders.

Order promotional items: Research product options, check availability and turnaround times, obtain supplier pricing, and place approved orders.

Maintain accurate records: Document customer instructions, order details, deadlines, and next steps so nothing is overlooked.

Additional Shop Support

Customer service is the primary focus of this position. When needed, you’ll also assist in other areas of the print shop, including packaging orders, preparing jobs for pickup, light bindery work, pressing T-shirts, and other production tasks. Training will be provided for assigned shop duties.

Qualifications & Expectations

Strong Microsoft Outlook skills, including organizing emails and managing reminders and follow-ups.

Clear, professional phone etiquette and written communication.

Accurate typing and confidence using computers and learning new software.

Strong attention to detail, organization, and time management.

The ability to handle multiple customer requests while keeping commitments and deadlines.

Dependable attendance, punctuality, and a solid employment history.

A positive attitude, teamwork, and willingness to help where needed.

Consistent follow-through—you take ownership of tasks and see them through to completion.

Experience in customer service, quoting, promotional products, or printing is a plus.

What We Offer

Competitive pay based on experience.

Health insurance.

Paid time off.

Opportunities for growth and advancement.

A great, supportive work environment.

We offer:

Competitive pay based on experience.

Health insurance.

Paid time off.

Opportunities for growth and advancement.

A great, supportive work environment.

We’re seeking someone who takes pride in their work and wants to grow with our company.