The Opportunity

Are you a licensed Customs Broker with a passion for leadership and a sharp eye for regulatory detail? We are looking for a Customs Brokerage Department Manager to lead our client's high-performing team. In this role, you won’t just manage entries; you will be the architect of our compliance strategy, a mentor to staff, and a trusted advisor to global clients.

If you thrive on navigating the complexities of CBP regulations and enjoy building efficient, tech-forward teams, we want to hear from you.

Core Responsibilities

• Team Development: Lead, coach, and inspire a team of entry writers. You’ll be responsible for performance management, career development, and fostering a culture of continuous learning.

• Operational Excellence: Oversee daily workflows to ensure 100% "first-time-right" entry processing, meeting all KPIs for timeliness and release.

• Resource Management: Manage account distribution, approve scheduling/PTO, and ensure the team is balanced and resilient.

• Regulatory Oversight: Ensure total adherence to CBP and PGA requirements. Serve as the subject matter expert on HTS classification, valuation, and country of origin.

• Special Programs: Guide the team through complex duty mitigation strategies, including USMCA, FTZ, and provisional duty programs.

• Process Innovation: Implement and refine Standard Operating Procedures (SOPs) to streamline operations and adapt to changing trade laws.

• Advisory Services: Act as a consultant for internal and external stakeholders on import regulations and trade compliance.

• Problem Resolution: Coordinate directly with carriers, freight forwarders, and customs officials to resolve shipment delays or compliance inquiries.

Who You Are

Required Qualifications:

• Licensed: You hold a valid U.S. Customs Broker License.

• Experienced: 5+ years in customs brokerage, with at least 2 years in a leadership or supervisory role.

• Expert Knowledge: Deep familiarity with U.S. import regulations, HTSUS classification, and PGA requirements.

• Tech-Savvy: Proficient in Microsoft Excel and standard brokerage software.

• Analytical: You can make sound, critical decisions even when information is limited or the situation is high-pressure.

Preferred Qualifications:

• Certified: CCS, CES, or CargoWise certifications.

• Educated: Bachelor’s degree in International Business, Supply Chain, or a related field.

• Systems Knowledge: Advanced experience with ACE, ABI, and CTPAT/ISA programs.

Why Join This Company?

We value the expertise our Brokerage Manager brings to the table and offer a competitive package to reflect that:

• Financial Security: 401(k) matching and annual performance-based bonuses tied to company profit.

• Comprehensive Health: Medical, Dental, and Vision coverage, plus Life Insurance, FSA, and HRA options.

• Work-Life Balance: Generous PTO and a hybrid work schedule