Responsibilities:

• Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence
• Recruit, train, and assign team members to ensure optimal productivity and compliance
• Monitor team performance, balance workloads, and drive continuous process improvements
• Resolve issues impacting cargo release, delivery timelines, or customer satisfaction
• Collaborate with leadership and product teams to streamline processes and enhance efficiency
• Manage team financial performance and contribute to staffing and forecasting decisions
• Oversee customs operations, ensuring timely and accurate entry filings and regulatory compliance
• Act as an escalation point for customer issues and maintain strong client relationships
• Drive adherence to customer SOPs and corporate compliance policies
• Identify and track performance metrics to support team development and operational success

Required Qualifications:

• High School Diploma or GED
• Minimum 3 years of customs brokerage experience

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• CCS Certified
• Direct or indirect supervisory, management or leadership experience
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Strong written and verbal communication skills
• Strategic and creative thinking skills
• Strong problem-solving skills
• Values a diverse and inclusive work environment