Job Description

RESPONSIBLE

•             PSOP/Work instructions maintenance and ensuring operational best practice inline with customer

•             requirements as well as ensure operational SOP compliance

•             Make booking of cargo(FTL/LTL) delivery to carrier correctly, make sure carrier make

•             appointment with warehouse and pick up cargo on time, track cargo moving status

•             Troubleshoot all happenings from booking to cargo delivery within a timely way

•             Daily liaison with customer, carriers, internal staffs

•             Maintaining essential account documentation with up to date information and ensuring that it is

•             collated and store so as to be readily accessible

•             Increase customer satisfaction and business share through regular contract (i.e., phone, email)

•             Monitor account issues and communicate/liaison with management to implement/drive solutions

•             Recommend when needed changes in current processes

•             Reporting as needed (service failure report, claim/damage report, etc.)

•             Accuracy of data entry into Cello and other system as needed

•             Monitor trends and report changes to management for action

•             Performs other job related duties as required

QUALIFICATION

•             Ability to work under high pressure situations

•             Data Entry

•             Office Suite Proficient

•             FTL/LTL Knowledge

•             Excellent Interpersonal and Communication Skills

•             Bachelor’s Degree

•             Previous Logistics Experience

Additional Information

All your information will be kept confidential according to EEO guidelines.