COMPANY OVERVIEWCycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.
JOB DESCRIPTION
We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Cycling Franchise looking for individuals who want to grow with us! Our Lead CycleBar Experience Associate delivers the CycleBar experience and drives the team's sales daily.
KEY RESPONSIBILITIESReporting directly to the General Manager, the Lead CycleBar Experience Associate (Lead CBX) is a high-energy, passion-filled, and sales-motivated individual who is fitness-minded and has a love for community and our brand. Our Lead CBX acts as an Assistant Manager and is responsible for assisting with the day-to-day operations of the studio, is passionate about cycling, delivers the best CycleBar experience to clients, and helps to drive daily sales.
JOB RESPONSIBILITIESSpecific responsibilities and duties of this role include the following:Sales, Membership and Rider Relations
Execute sales and hospitality process of first-time rider experience, follow up, and close potential members
Provide top of the line service to all new and existing riders
Meet/exceed member and retail sales goals assigned by General Manager
Ensure CBX staff meet goals during their shifts
Assume responsibility for developing selling skills
Maintain acceptable level of personal sales production
Increase top line revenue by growing client attendance (new triers) and client retention (frequency)
Identify new riders in each class and ensure they get special attention by offering new rider packages
Identify existing customers who are low on their rider packages and help them renew/upsell
Provide high level customer service to CycleBar clients, handling customer requests or concerns in a positive and timely manner
Greet all customers entering the studio and develop relationships with recurring riders
Help drive non-ride revenue (retail sales)
Operations
Be the lead and supervise CBX staff
Help train CBX staff on sales and providing premium level customer service
Work collaboratively with studio management and franchise owner(s)
Maintain cleanliness of the Cycle studio, bathrooms, lobby, and other common areas
Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance)
Marketing
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Maintain brand standards and initiatives
Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio
Actively engage on CycleBar social media sites
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
Minimum one year in a supervisory role
Minimum one year in a sales role
Preferred prior Front Desk Sales experience
Excellent sales, communication, and customer service skills required
Must have genuine hospitality and passion for people
Possess leadership ability
Ability to take on tasks from other leaders on staff
Goal-oriented with an ability to achieve sales in memberships and retail
Ability to learn and use the Club Ready software system
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
Must be able and willing to move bikes and perform minor bike maintenance
Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.
Must be able to lift up to 30lbs
We have an ongoing commitment to elevate, inspire, and strengthen one another and are proud to be an equal opportunity workplace and affirmative action employer. We embrace humanity… all races, colors, religions, genders, gender identities or expressions, sexual orientations, national origins, genetics, abilities, ages, educations, opinions, cultures, ethnicities, languages spoken, beliefs, sexes, ancestries, citizenships, and marital statuses are welcome. Our community is where you belong.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CycleBar Corporate.