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Fitness Front Desk Sales Associate

CycleBar - Rochester Hills

Fitness Front Desk Sales Associate

Rochester Hills, MI
Paid
  • Responsibilities

    We’re seeking someone with a sales-minded approach, excellent customer service skills, and a positive, energetic attitude for our next Fitness Sales Associate. You should be passionate about health and fitness and thrive in an environment that pushes you to exceed personal and team goals. Our ideal candidate brings at least a year of sales experience along with a good understanding of how to prospect leads through telemarketing, cold calling, walk-ins, and member referrals. If you're a team player ready for an exciting sales role in the fitness industry, apply now! Commission will be paid on memberships and packages sold. Responsibilities: • The primary purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale. Assisting in the increase of in-studio retail sales is also a primary responsibility of the Sales Associate. This is a part-time role with growth opportunity • Be a brand ambassador who understands and promotes CycleBar’s beliefs, services, and community experience • Execute sales process of lead generation, follow-up, and close • Prospect leads by doing a variety of actions, such as calling, texting, or emailing potential members, and chatting with them at local events or during studio walk-ins • Maintain long-term clientele and grow the studio's membership base through sales, new member onboarding, and excellent customer service • Resolve member concerns professionally and respectfully to address them through excellent customer service • Meet and exceed all key performance sales indicators for the fitness studio, including membership sales, renewals, and retail • Conduct tours of the facility while establishing a relationship and targeting individual’s goals and needs • Welcome visitors and members to the studio, answer phones, and assist the front desk with various administrative tasks • Understand and present available services, promotions, and events to current or prospective members • Lead Generation. Strategically engage in marketing efforts to generate leads for the studio. Potentially manage and organize marketing efforts both within and outside of the studio • Participate in special events (health fairs, marathons, community, and general events) to promote the studio • Take pictures for social media platforms • Assumes responsibility for developing selling skills • Attend and complete all relative training programs • Cleaning of the retail area, studio, and restrooms • Other duties as assigned Qualifications: • Excellent sales, communication, and customer service skills required • 1 year of experience in sales or a similar role is highly desired • Passion for fitness and overall wellness preferred • Good organization and time management skills • Warm welcoming and engaging personality • Ability to build strong customer relationships • Goal-oriented with an ability to achieve sales in memberships, retail, and customer retention • Proficient in computer skills, especially MS Office (Word, Excel, and Powerpoint) and CRM software • Must be fluent in English and have excellent communication skills via in-person, phone, and email • Must be available on select nights and weekends • High school graduate, GED recipient, or equivalent • Prior work in a customer-facing position or customer service role is required Compensation: $13+ hourly + commission

    • The primary purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale. Assisting in the increase of in-studio retail sales is also a primary responsibility of the Sales Associate. This is a part-time role with growth opportunity • Be a brand ambassador who understands and promotes CycleBar’s beliefs, services, and community experience • Execute sales process of lead generation, follow-up, and close • Prospect leads by doing a variety of actions, such as calling, texting, or emailing potential members, and chatting with them at local events or during studio walk-ins • Maintain long-term clientele and grow the studio's membership base through sales, new member onboarding, and excellent customer service • Resolve member concerns professionally and respectfully to address them through excellent customer service • Meet and exceed all key performance sales indicators for the fitness studio, including membership sales, renewals, and retail • Conduct tours of the facility while establishing a relationship and targeting individual’s goals and needs • Welcome visitors and members to the studio, answer phones, and assist the front desk with various administrative tasks • Understand and present available services, promotions, and events to current or prospective members • Lead Generation. Strategically engage in marketing efforts to generate leads for the studio. Potentially manage and organize marketing efforts both within and outside of the studio • Participate in special events (health fairs, marathons, community, and general events) to promote the studio • Take pictures for social media platforms • Assumes responsibility for developing selling skills • Attend and complete all relative training programs • Cleaning of the retail area, studio, and restrooms • Other duties as assigned