Job Description
TECHNICAL/CUSTOMER SUPPORT SPECIALIST
CycleBoard, Inc.
ABOUT US:
CycleBoard, Inc. is a personal electric vehicle manufacturer specializing in innovative stand up 3-wheel electric vehicles designed with advanced stability for recreational use, commuting, golf, law enforcement, rentals, and more.
We are in an aggressive growth phase and seeking talented individuals to join our team. If you are a person who is great with people, thrives on helping others and can think on the fly while listening and clearly communicating, you may be a good fit for our team. We provide technical support for scooter products to customers across the country, from customers who are beginners to experts, and the ability to walk people through a process verbally or by email is essential. We are looking for people who want to help our customers get the most out of our products by providing world-class customer service and support.
ABOUT YOU:
We are looking for enthusiastic, friendly, upbeat, organized team players with great attitudes. The ideal candidate will have excellent written and verbal communication skills, a positive attitude, and be comfortable helping customers understand, troubleshoot/repair and operate our electric scooters. All training is provided.
THE TECHNICAL/CUSTOMER SUPPORT SPECIALIST IS CHALLENGED TO:
• Provide customers with troubleshooting assistance for repair and maintenance needs via phone and email
• Become proficient in our electric scooter products and perform customer repairs as needed (all training is provided)
• Manage stock and inventory
• Perform quality control inspections (requires the ability to lift up to 75lbs)
• Create shipping labels and manage FedEx pick-ups
• This is a physical job that requires the ability to shift from physical work to having conversations with customers to support their technical support needs
QUALIFICATIONS:
YOU GET BONUS POINTS FOR:
HAD YOU BEEN WITH US LAST MONTH, YOU WOULD HAVE:
This is a mid-level role with significant growth opportunities with a fast-moving start-up. Check us out at www.cycleboard.com.
To apply for the position, please submit a cover letter that mentions why you would be a great fit for this role along with your resume to support@cycleboard.com
*Due to the number of applications, we may not be able to contact everyone directly.
CycleBoard, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-517-0311 or support@cycleboard.com.
Recruitment Agencies: Although we value the services you provide, currently we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.
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