Job Description

Cydcor is seeking a Customer Service Specialist Temp to join our team for 4-6months! The purpose of this role is to support the field sales offices through maintaining field compliance according to client & Cydcor requirements, generating/requesting sales codes, fulfilling device orders, returns, and transfers PRIMARY RESPONSIBILITIES:

• Device operational support with the field, including kitting and shipping device orders, processing returns and competing transfers through our partner vendor system, etc.,
•  Assist field and campaign teams with device logistics (shipment, delivery, device returns, etc.)
• Facilitate the campaign onboarding process including manage campaign requirements for ICL and agent compliance; verify document completion, review screening results, and appeals; restrict the access of non-compliant agents, and answer field questions
• Proactively conduct routine audits to ensure that policies are being followed in the field
• Responsible for generating and entering all new sales codes in the necessary systems, as well as handles related communication with the field ICL’s
• Enforce existing policies and procedures and review periodically to evaluate the effectiveness and offer suggestions for improved results
• Identify non-compliant offices and agents, communicate findings to all appropriate parties, and take corrective measures as necessary, such as fines, office or agent termination, or legal action

REQUIRED QUALIFICATIONS: 

• Experience using Microsoft Office-based applications including Outlook, Word, Excel, and database software
• Ability to plan, organize and prioritize multiple tasks and meet conflict deadlines
•  Ability to review, analyze, and synthesize large and complex volumes of information and provide results to both internal and external parties
• Superior auditing skills, risk assessment capabilities, and investigative mindset
• Must be able to exercise attention to detail balanced with a holistic understanding of the bigger picture
•  Exceptional verbal and written communication and presentation skills

PREFERRED QUALIFICATIONS:

• Ability to produce results-focused on efforts to attain concrete, timely and measurable performance outcomes
• Sets high standards of performance for self and others and assumes responsibility and accountability for successfully completing work projects
• Maintains a positive and professional attitude at all times
• High attention to detail
• Strong communication skills

WORKING CONDITIONS:

• This temp role is a  hybrid schdedule:15 - 20 hours in office required the rest of the time can be remote

Company Description

Cydcor is the largest provider of outsourced sales services in North America and Canada. In fact, we have been recognized as the most trusted name in customer acquisition, serving FORTUNE 500® and emerging companies since 1994. Cydcor has a distinctive corporate culture. That culture is built around actively living the Behaviors We Value. These values dictate everything we do, from our daily interactions with clients to volunteering with and supporting local charities. Living and breathing the Behaviors We Value credo is what separates us from our competition and consistently gets Cydcor ranked as one of the best places to work. See what our team members say about us: https://www.cydcor.com/team-testimonials