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Salesforce Technical Architect

C

Cynet Systems

Salesforce Technical Architect

Sunnyvale, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Description

    We are looking for Salesforce Technical Architect - Remote / Telecommute for our client in Sunnyvale, CA

    Job Title: Salesforce Technical Architect - Remote / Telecommute

    Job Location: Sunnyvale, CA

    Job Type: Contract

    Job Description:

    Pay Range: $80hr - $100hr

    Responsibilities:

    • Work as solutions architect for service cloud implementation project with must have experience on CTI Integration, Knowledge Management, Live Agent/Chat, Omni - channel, Case Management, Nice to have field service experience.
    • Translate business requirements into well architected solutions that best leverage Salesforce platform.
    • Analyze business processes, perform fit-gap analysis as required, and provide company business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
    • Lead business requirement meetings to showcase salesforce out of box solutions and show art of possible customization which helps business to provide detail business requirements based on salesforce platform capabilities.
    • Create detail technical design documents with detail level of customization along with pseudo code for developers to work and configuration solutions.
    • Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.
    • Work with company IT and business teams to optimize and streamline business processes and technical solutions.
    • Lead and facilitate business user meetings to review technical solutions as per business requirements.
    • Collaborate and provide inputs to the development team during development phase to meet the business needs.
    • Work closely with offshore team, managers to ensure the release of high-quality solutions.
    • Act as Senior technical architect and guide & mentor the team members in providing best technical solutions and do peer review and advice on areas of improvement.

    Qualifications:

    • Bachelor’s degree in engineering or equivalent experience.
    • Minimum 10 years of experience working on the Salesforce platform with solution architecture experience in a full cycle implementation specifically for service cloud or field service.
    • Strong experience with Salesforce project implementations Service Cloud or field service including integrations with ERP and third-party applications.
    • Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
    • Experience working with business end users, gathering requirements, and building detailed functional design specifications.
    • Salesforce Certifications of Admin, Service cloud consultant, Field service consultant.
    • Ability to work in a team environment, effectively interacting with others.
    • Ability to multi-task and perform effectively in a fast-paced environment.
    • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
    • Excellent verbal and written communication skills.

    Company Description

    visit our career site to see all open positions @ http://jobs.cynetsystems.com

    Company Description

    visit our career site to see all open positions @ http://jobs.cynetsystems.com