Job Description

We are looking for INSIDE SALES SUPPORT ASSOCIATE (HEALTHCARE / MEDICAL) for our client in IRVINE, CA

JOB TITLE: INSIDE SALES SUPPORT ASSOCIATE (HEALTHCARE / MEDICAL)

JOB LOCATION: IRVINE, CA

JOB TYPE: CONTRACT

“W2 CANDIDATES ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B OR WORK WITH THIRD-PARTY CANDIDATES AT THIS TIME.”

JOB DESCRIPTION:

• The Inside Sales Associate will be responsible for generating and supporting sales of Critical Care products through office-based activities.
• Support sales of products and services by cold calling select accounts and managing backorders, and influencing sales using data and problem-solving.

RESPONSIBILITIES:

• Use account history and situational/sales data to manage proposals by suggesting pricing, products, trade offers, and equipment placement options to customers and external sales representatives.
• Develop quoting strategies for customer offers while maintaining compliance with GPO contracts, the Sunshine Act, the client's financial system capabilities, and corporate policy.
• Generate unique quote proposals and/or modify existing proposals.
• Follow up with customers to understand the status of capital approvals and budget availability.
• Schedule calls and document activities in CRM (Saleforce.com).
• Communicate with external representatives, make counter-proposals as needed.
• Manage the process to provide all equipment and accessories to begin product evaluations at customer sites within corporate Compliance guidelines.
• Provide appropriate components and accessories, complete spec request documentation, and communicate issues and status.
• Facilitate the creation of all compliance documentation, communicate product descriptions, interfacing options, payment options, and equipment placing alternatives.
• Review backorders (daily), work with Planners to provide info for alternatives, review customer usage (monthly) to determine changes in usage or competitive threats, take appropriate actions to protect the business.
• Identify targets for DPT conversions, review contracts for compliance, make cold calls to initiate conversions, and manage conversions by aligning all required resources and product needs.
• Review and approve incoming purchase orders then execute as needed following strict standard operating plans policy requirements.
• Enter all service contract purchase orders and tie all service contracts to specific serialized equipment in JDE system.
• Close transactions by confirming that customers are satisfied with the execution of purchase-including at account levels, processing trade-in product, processing credits as needed, tracking orders, arranging in-servicing, working with Contracts team to document changes, following up on rentals, correcting warehouse errors, fully documenting all activities.

SKILLS:

• Ability to quickly learn use and understand the product portfolio and complex computer systems at an expert level to be able to fully understand target accounts and customize offers.
• Outstanding communication skills in both oral and written forms to communicate effectively with professionals at all levels including clinicians, hospital directors, and internal management.
• Ability to address clients’ errors and recover from negative situations to a positive outcome for customers seeking to purchase products.

EDUCATION AND EXPERIENCE:

• This job requires a bachelor’s degree and a minimum of three years of relevant medical or pharmaceutical sales experience is preferred.
• Must have strong analytical skills.
• Experience in selling, promoting, and presenting (in written and oral form) medical products.

Company Description

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